Return & Refund Policy

At KC Medical Training LLC, we are committed to providing high-quality training services to help you learn and succeed. We understand that sometimes situations change, and we want to make sure you have a smooth experience with our training programs. Please read our return and refund policy carefully to understand your rights and options.

1. Course Registration:

• All course registrations are final upon payment.

• In the event of an unavoidable situation, such as illness, family emergency, or other extenuating circumstances, we will consider exceptions on a case-by-case basis.

2. Course Cancellation by KC Medical Training LLC:

If KC Medical Training LLC must cancel or reschedule a course, you will be offered the option to:

• Transfer your registration to a future class at no additional cost.

• Receive a full refund.

3. Participant Cancellation or No-Show:

• For in-person classes: If you need to cancel your attendance, we require at least 48 hours’ notice before the scheduled class date. Cancellations made within 48 hours will incur a 50% cancellation fee.

• For online courses: Cancellations can be made up to 24 hours before the scheduled class, and a refund (minus a 10% processing fee) will be issued. Cancellations within 24 hours are non-refundable.

• No-show or failure to attend: If you do not attend the course and do not provide prior notice, no refunds or rescheduling will be offered.

4. Refund Process:

If you are eligible for a refund, the amount will be processed to your original payment method within 7-10 business days. Please allow time for the transaction to be completed.

5. Course Material Returns:

Once course materials (e.g., books, equipment, etc.) have been shipped or handed to the participant, they are non-returnable. If the materials are defective or incorrect, please contact us within 7 days of receipt for a replacement or refund.

6. Transfer of Class:

You may transfer to a different class if you notify us at least 48 hours prior to your scheduled class. Transfers are subject to availability, and a transfer fee may apply.

7. Special Considerations:

We understand that life events can sometimes disrupt plans. Please reach out to us if you face an emergency or other circumstances that impact your ability to attend. We are happy to work with you to find an acceptable solution when possible.

8. Contact Us:

For questions regarding cancellations, refunds, or transfers, please contact our customer support team at:

• Email: [email protected]

• Phone: (843) 788-9565

Thank you for choosing KC Medical Training LLC. We look forward to helping you succeed in your training journey!